Change management support key to vendor selection, say CIOs

0 Posted by - 20th March 2017 - Technology

Change management support is an essential requirement for IT professionals when evaluating software partners, according to a survey.

Three out of four respondents to the Nitro commissioned survey stated that a vendor’s level of change management support played a role in their decision whether or not to sign an agreement.

The global study of 330 IT managers and CIOs found that 87 per cent ranked customer support resources as an important factor in software vendor evaluations, with 43 per cent saying the offering was ‘critical’.

When it comes to change management resources, 14 per cent of respondents believe vendors don’t provide enough.

Nitro’s vice president of customer solutions, Steve Bower, said CIOs should partner with vendors to “create a comprehensive, custom change management strategy that tailors the software’s benefits to your users’ pain points”.

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